Simple pricing that scales with your team
Flat monthly plans based on how many employees you're training — from a small pilot to your whole frontline. Prepay annually to save.
Starter
Up to 25 users
Pilot one team or your contact center — prove it, then roll out.
$21,060/yr
≈ $1,755/mo billed annually
save $2,340/yr
- ✓Prebuilt scenario library
- ✓Text role-play + AI coaching
- ✓Empathy, clarity & de-escalation scoring
- ✓Manager dashboard
- ✓Email support
Growth
Up to 50 users
For frontline customer service teams.
$35,100/yr
≈ $2,925/mo billed annually
save $3,900/yr
- Everything in Starter, plus:
- ✓Real-time voice conversations
- ✓Custom values & policy uploads
- ✓Certification & readiness scoring
- ✓Team & location comparison analytics
- ✓Priority support
Standard
Up to 100 users
For organization-wide frontline training.
$53,460/yr
≈ $4,455/mo billed annually
save $5,940/yr
- Everything in Growth, plus:
- ✓Scenario builder
- ✓Advanced reporting & analytics
- ✓Structured new-hire onboarding paths
- ✓Guided rollout & onboarding
Enterprise
100+ users
For multi-location teams, LMS, SSO, and advanced reporting.
From $75K/yr
Tailored to your institution
- Everything in Standard, plus:
- ✓SSO & role-based access control
- ✓LMS / HR / CRM integrations
- ✓Advanced & custom reporting
- ✓Private tenant, audit logs & retention
- ✓Dedicated success manager
Prices in USD. Annual prepayment saves 10% vs. paying monthly. Training more than 100 employees, or need LMS/SSO? Talk to us.
One prevented departure pays for months of DotPods
18–25%
annual frontline turnover
Typical frontline turnover in retail banking and credit unions — much of it traced to unprepared, stressful customer interactions.
$10–15K
cost per departure
Recruiting, background checks, training, and lost productivity for every frontline employee you replace.
4+ months
of DotPods, covered
Prevent a single departure and you've covered four months of the Growth plan. Confident employees stay.
Questions, answered
Which industries does DotPods support?
DotPods is organized into industry Pods: Credit Unions & Banking, Insurance, Utilities, Hotels, Resorts & Travel, and Telecommunications. The Credit Union Pod's scenario library is available today; the other Pods are in early access, built together with partner organizations.
Do employees ever use real customer data?
No. Simulations are designed so staff never enter sensitive customer information. Training is kept clearly separate from your actual customer systems.
How is it customized to our organization?
Admins upload your mission, values, brand voice, escalation rules, product and policy details, and approved vs. discouraged phrases. Scenarios and scoring then reflect how your organization actually operates.
Can it handle voice, or just text?
Both. Employees can practice by typing or in a real-time spoken conversation where the AI customer talks back naturally and reacts to their tone.
What about security and compliance?
DotPods supports SSO, role-based access, encryption in transit and at rest, audit logs, configurable transcript retention, and an optional private tenant — built for regulated industries.
How long does it take to roll out?
Credit Union Pod customers can start with the prebuilt scenario library on day one, then layer in their own policies and values. For early-access Pods, we build your scenario library with you as part of onboarding.
How does pricing work?
Plans are a flat rate based on how many employees you're training — 25 users on Starter, 50 on Growth, 100 on Standard, and Enterprise for 100+ users (starting around $75K/yr). Prepay annually to save 10%, or pay monthly.
Is there a free trial?
Yes — a 14-day free trial with full access, no card required. Trial workspaces start with the Credit Union Pod library; for other industries, request early access and we'll set up a trial around your scenarios.
Ready to see DotPods in action?
Book a walkthrough configured to your organization's policies and scenarios.